Adaptive Change

Prof Ron Heifetz distinguishes between "technical Change", in which an organization deals with problems using existing skills and knowledge, and "adaptive change", which requires people to shift their attitudes, habits or expectations.

Adaptive change inevitably causes distress by requiring people to give things up.

Distressed organizations look for scapegoats within, enemies without, and slip easily into denial. They will do anything, in fact, to avoid the hard graft of adaptation.

(source..?)